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Other
websites' Privacy Policies:
If
you have to read pages and pages of fine print, no matter
that the first few lines of other websites say they
value your privacy and hate Spam, you will find when
you read the fine print that is exactly what they are
going to do to you.
Here's
OUR Privacy Policy--no fine print, and couldn't be simpler:
Any
information you give us is kept completely confidential.
Other than the credit card processing company necessary
to process your order, and UPS to ship your order to
you, we do not share it with ANYONE! PERIOD! Zip! Nada!
We also do not do phone soliciting
or follow-up catalog mailings. That is soooooo overbearing!
The only way you will ever hear from us is if you place
an order and there is a problem with it for some reason,
or you contact us by email with a question, and
that's a promise!
Now, please
read on . . . .
RETURNS
POLICY
U.S.
customers only: Should
an item you order not meet your expectations, you may
return it for a refund of the purchase price, not including
the shipping/handling charge. If you are a chronic returner,
however, please do not order from us. Every effort is
made on our end to process orders and ship them out
as quickly as possible. It is demoralizing to do this
and then have an item returned. Customers who return
their orders more than once will no longer be served
by us.
The only items we carry which CANNOT BE RETURNED are
our food items: California Gold Pet Food, and Canine
Crispies dog cookies, which do not contain preservatives,
and all items on our Medicine Chest page, which
are heat susceptible during transit times
International
customers: All
sales are final.
SHIPPING
POLICIES - We do
not ship international orders, sorry. Shipping rates
posted on your order form are for UPS deliveries in
the continental U.S. only. Military
addresses do not show their shipping cost because
our website uses the UPS shipping module and military
packages must go through the post office. Please note
that the appropriate postage cost will be
added to the order, along with our $3 handling fee
as these packages must be driven to the post office
(a 30-mile round trip for us). This also applies to
orders from Alaska, Hawaii, and U.S. territories.
SHIPPING RATES: We do not
set shipping rates
- UPS does,
so if you'd like to complain about the high cost of
shipping please go to www.UPS.com and let them know.
Our $1 handling charge doesn't even begin to cover
the cost of packaging supplies and labor to get out
packages, and we charge that handling price whether
you order 1 item or 40. If you only order 1 small
item, the s/h will incur the minimum UPS rate, which
begins around $7-$8 and goes up from there. It is
far better to order larger items or multiple items
to get your s/h $$-worth. Also, we ONLY ship by UPS
as we are in a rural location (the beautiful Sierra
Nevada foothills) and the nearest post office is a
30-mile round trip. Thanks for your understanding!
TRACKING
INFO:
If you have given us your correct email address, you
will receive an email from "Quantum View"
giving you the expected UPS delivery date and your
tracking info.
RUSH
SHIPPING: If you need your order to
be shipped RUSH, we do offer UPS 3-Day Select. However,
you MUST call or email us for a shipping quote PRIOR
to placing your order. For most items, shipping by
3-Day Select will add approximately $13-$15 to the
price of the UPS Ground rate, depending on the size
of the item you order. If you order a small item that
is 1 lb or less, the shipping will be less. If you
order a large item you would be shocked at the price
UPS charges, so we do not offer this service on our
largest items such as Bubba the stuffed pug, and orders
of our California Gold Pet Food. Also, due to what
we consider extreme shipping costs on UPS Overnight
service ($50-$100+ in shipping alone), plus the fact
that UPS does not guarantee their overnight service
nor do they issue refunds if it does not arrive due
to weather or unforeseen events, we cannot offer it,
sorry.
When
will your order arrive? Last, please
note the closer you are to California the faster you
will get your package. Usually orders in California
arrive within 1-2 days. Arizona and Oregon also receive
their shipments quickly. There is no sense in paying
extra for UPS 3-Day Select for packages going to CA,
AZ and OR when it will get there in 3 days or less
anyway by regular UPS Ground, so save your $$$! Orders
from the East Coast take approx. 5 business days after
we ship the order. If you
still feel you must have an item shipped by UPS 3-Day
Select, please email us at: pugfan@sti.net
and include your street address and zip code and the
exact items you wish to order. We will get back to
you with a shipping quote promptly.Thank
you for shopping with us!
We
regret we cannot field pug health questions from the
general public. If you want to be up on your pug's
health, order our Pug
Healthcare Manual--that's what it is for! Clicking
around the Internet looking for free advice is usually
a waste of your time and will give you a lot of confusing
and contradictory misinformation!!! Last, we are
not a breeder referral.
If you are looking to adopt a pug, we suggest www.petfinder.com
Do not expect to find pug puppies in rescue. There are
a lot of precious adult pugs waiting for good homes--
THAT is what rescue is all about!
Questions/General
Info about our
products and publications:
(559) 692-2940
Mon. - Fri. 9 am - 1 pm |
