Now,
the rest of you, have a nice day! Really!
RETURNS
POLICY
U.S.
customers only: Should an item you order
not meet your expectations, you may return it for
a refund of the purchase price, not including the
shipping/handling charge. If you are a chronic returner,
however, please do not order from us. Every effort
is made on our end to process orders and ship them
out as quickly as possible. It is demoralizing to
do this and then have an item returned. Customers
who return their orders more than once will no longer
be served by us.
The only items we carry which CANNOT BE RETURNED are
our food items: Happy & Healthy All-Natural Pet
Food, dog cookies and dog jerky, which do not contain
preservatives.
International
customers: All
sales are final.
SHIPPING
POLICIES -
We
do not ship international orders, sorry.
Shipping
rates posted on your order form are for UPS deliveries
in the continental U.S. only.
Military
addresses do not show their shipping cost because
our website uses the UPS shipping module and military
packages must go through the post office. Please note
that the appropriate postage cost will be
added to the order, along with our $3 handling fee
as these packages must be driven to the post office
(a 30-mile round trip for us). This also applies to
orders from Alaska, Hawaii, and U.S. territories.
SHIPPING
RATES: We do not set shipping
rates
- UPS does,
so if you'd like to complain about the high cost of
shipping (due to the high cost of gas) please go to
www.UPS.com and let them know, or better still, contact
your congressperson. Our $3 handling charge doesn't
even cover the cost of packaging supplies and labor
to get out packages, and we charge that handling price
whether you order 1 item or 40. If you only order
1 small item, the s/h will incur the minimum UPS rates,
which begin around $7 and go up from there. It is
far better to order larger items or multiple items
to get your s/h $$-worth. Also, we ONLY ship by UPS
as we are in a rural location and the nearest post
office is a 30-mile round trip. Thanks for your understanding.
TRACKING
INFO:
If you have given us your correct email address, you
will receive an email from "Quantum View"
giving you the expected UPS delivery date and your
tracking info.
RUSH
SHIPPING: If you need your order to
be shipped RUSH, we do offer UPS 3-Day Select. However,
you MUST call or email us for a shipping quote PRIOR
to placing your order. For most items, shipping by
3-Day Select will add approximately $13-$15 to the
price of the UPS Ground rate, depending on the size
of the item you order. If you order a small item that
is 1 lb or less, the shipping will be less. If you
order a large item like a Nuzzle Nest bed, you would
be shocked at the price UPS charges, so we do not
offer this service on our largest items such as the
Nuzzle Nests, Bubba the stuffed Pug, and large orders
of our Happy & Healthy All-Natural Pet Food.
Also,
due to what we consider extreme shipping costs on
UPS Overnight service ($50-$100+ in shipping alone),
plus the fact that UPS does not guarantee their overnight
service nor do they issue refunds if it does not arrive
due to weather or unforeseen events, we cannot offer
it, sorry.
When
will your order arrive? Last, please
note the closer you are to California the faster you
will get your package. Usually orders in California
arrive within 1-3 days. Arizona and Oregon also receive
their shipments quickly. There is no sense in paying
extra for UPS 3-Day Select for packages going to CA,
AZ and OR when it will get there in 3 days or less
anyway by regular UPS Ground so save your $$$!
Orders
from the East Coast take approx. 5 business days after
we ship the order. If you
still feel you must have an item shipped by UPS 3-Day
Select, please email us at: pugfan@sti.net
and include your street address and zip code and the
exact items you wish to order. We will get back to
you with a shipping quote promptly.
Thank
you for shopping with us!
We
regret we cannot field pug health questions from the
general public. If you want to be up on your pug's
health, order our Pug
Healthcare Manual--that's what it is for!
Clicking around the Internet looking for free advice
is usually a waste of your time and will give you
a lot of confusing and contradictory misinformation!!!
Last,
we are not a breeder referral.
If you are looking to adopt a pug, we suggest www.petfinder.com
Do not expect to find pug puppies in rescue. There
are a lot of precious adult pugs waiting for good
homes--
THAT is what rescue is all about!
Questions/General
Info about our
products and publications:
(559) 692-2940
Mon. - Fri. 9 am - 1 pm
