Black Pug Items

  
California Gold Pet Food:
    Cook Formula
    No-Cook Formula

  Canine Crispies:
    
 Dog Cookies

  Pug Gifts:
    Black Pug Merchandise
    Pug Clock
    Pug Cutting Boards
    Pug Doormats
    Pug Holiday Items
    Pug Jewelry
    Pug Mousepad
    Pug Mugs
    Pug Night Lights
    Pug Pencil Cup Holders
    Pug Pillows
    Pug Planter
    Pug Playing Cards
    Pug Purses
    Pug Socks
    Pug Statue
    Pug T-shirts
    Pug Tote
    Pug Wallets
    Stuffed Pugs (Plush)

  Pug Medicine Chest
   Cranberry Relief
    Digestive Enzymes
    Senior Tonic
    Tinkle Tonic
    Tranquillity Tonic

  Pug Publications:
   Pug Health Care Manual
    Pug Newsletter (FREE)

  
  Vet Book for all pets:
    How to Afford Veterinary
     Care Without Mortgaging
     the Kids 

 
 
Our Policies
Other websites' Privacy Policies:
If you have to read pages and pages of fine print, no matter that the first few lines of other websites say they value your privacy and hate Spam, you will find when you read the fine print that is exactly what they are going to do to you.

Here's OUR Privacy Policy--no fine print, and couldn't be simpler:

Any information you give us is kept completely confidential. Other than the credit card processing company necessary to process your order, and UPS to ship your order to you, we do not share it with ANYONE! PERIOD! Zip! Nada!

We also do not do phone soliciting or follow-up catalog mailings. That is soooooo overbearing! The only way you will ever hear from us is if you place an order and there is a problem with it for some reason, or you contact us by email with a question, and that's a promise!
Now, please read on . . . .


RETURNS POLICY

U.S. customers only: Should an item you order not meet your expectations, you may return it for a refund of the purchase price, not including the shipping/handling charge. If you are a chronic returner, however, please do not order from us. Every effort is made on our end to process orders and ship them out as quickly as possible. It is demoralizing to do this and then have an item returned. Customers who return their orders more than once will no longer be served by us.

The only items we carry which CANNOT BE RETURNED are our food items: California Gold Pet Food, and Canine Crispies dog cookies, which do not contain preservatives, and all items on our Medicine Chest page, which are heat susceptible during transit times
International customers: All sales are final.

SHIPPING POLICIES - We do not ship international orders, sorry. Shipping rates posted on your order form are for UPS deliveries in the continental U.S. only. Military addresses do not show their shipping cost because our website uses the UPS shipping module and military packages must go through the post office. Please note that the appropriate postage cost will be added to the order, along with our $3 handling fee as these packages must be driven to the post office (a 30-mile round trip for us). This also applies to orders from Alaska, Hawaii, and U.S. territories.

SHIPPING RATES: We do not set shipping rates
- UPS does, so if you'd like to complain about the high cost of shipping please go to www.UPS.com and let them know. Our $1 handling charge doesn't even begin to cover the cost of packaging supplies and labor to get out packages, and we charge that handling price whether you order 1 item or 40. If you only order 1 small item, the s/h will incur the minimum UPS rate, which begins around $7-$8 and goes up from there. It is far better to order larger items or multiple items to get your s/h $$-worth. Also, we ONLY ship by UPS as we are in a rural location (the beautiful Sierra Nevada foothills) and the nearest post office is a 30-mile round trip. Thanks for your understanding!

TRACKING INFO: If you have given us your correct email address, you will receive an email from "Quantum View" giving you the expected UPS delivery date and your tracking info.

RUSH SHIPPING: If you need your order to be shipped RUSH, we do offer UPS 3-Day Select. However, you MUST call or email us for a shipping quote PRIOR to placing your order. For most items, shipping by 3-Day Select will add approximately $13-$15 to the price of the UPS Ground rate, depending on the size of the item you order. If you order a small item that is 1 lb or less, the shipping will be less. If you order a large item you would be shocked at the price UPS charges, so we do not offer this service on our largest items such as Bubba the stuffed pug, and orders of our California Gold Pet Food. Also, due to what we consider extreme shipping costs on UPS Overnight service ($50-$100+ in shipping alone), plus the fact that UPS does not guarantee their overnight service nor do they issue refunds if it does not arrive due to weather or unforeseen events, we cannot offer it, sorry.

When will your order arrive? Last, please note the closer you are to California the faster you will get your package. Usually orders in California arrive within 1-2 days. Arizona and Oregon also receive their shipments quickly. There is no sense in paying extra for UPS 3-Day Select for packages going to CA, AZ and OR when it will get there in 3 days or less anyway by regular UPS Ground, so save your $$$! Orders from the East Coast take approx. 5 business days after we ship the order. If y
ou still feel you must have an item shipped by UPS 3-Day Select, please email us at: pugfan@sti.net and include your street address and zip code and the exact items you wish to order. We will get back to you with a shipping quote promptly.Thank you for shopping with us!


We regret we cannot field pug health questions from the general public. If you want to be up on your pug's health, order our Pug Healthcare Manual--that's what it is for! Clicking around the Internet looking for free advice is usually a waste of your time and will give you a lot of confusing and contradictory misinformation!!! Last, we are not a breeder referral.
If you are looking to adopt a pug, we suggest www.petfinder.com
Do not expect to find pug puppies in rescue. There are a lot of precious adult pugs waiting for good homes--
THAT is what rescue is all about!

Questions/General Info about our
products and publications:

(559) 692-2940
Mon. - Fri. 9 am - 1 pm
 
 


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