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  Pug Publications:
    Pug Health Care Manual
    Randi & Bandit Novel
    

  
   Vet Book for all pets:
     How to Afford Veterinary
     Care Without Mortgaging
     the Kids 

CLOSE OUT!
All items on our sister site
Stuffed Animal Outlet reduced to 50% off!
Make perfect Gifts!

stuffed animal puppies

Stuffed chihuahuas, dachshunds, pomeranians, holiday gifts and accessories,

From Basset Hound to Yorkies, 30+ breeds

Plus other animals like birds, horses, rabbits, squirrels, owls, hamsters, unicorns and more!

 


 
Our Policies

Here's OUR Privacy Policy--no fine print, and couldn't be simpler:

Any information you give us is kept completely confidential. The credit card processing company necessary to process your order, also observes the latest compliance laws. We do not share it with ANYONE! PERIOD! Zip! Nada!

Security

The website shopping cart uses the highest encryption technology available. SSL.
You will see that in the URL (the website address at the top of your browser) when you are at the shop cart. It starts with https:...the "S" stands for secure server. If your are ever shopping anywhere, or entering sensitive info, you must see the "S" at that website; if you don't see that you are not at a secure server website. Our shop cart is.

Our credit card processor, Authorize.net, observes the strictest privacy law and procedures. NO one can ever see your credit card number except for the last 4 digits. On our end if we re-order with your information of file, we still Cannot see your card numbers, it is that secure. For more info on the security provided by Authorize.net see here.


RETURNS POLICY

Should an item you order not meet your expectations, you may return it for a refund of the purchase price, not including the shipping/handling charge. If you are a chronic returner, however, please do not order from us. Every effort is made on our end to process orders and ship them out as quickly as possible. It is demoralizing to do this and then have an item returned. Customers who return their orders more than once will no longer be served by us.

The only items we carry which CANNOT BE RETURNED are our food items: California Gold Pet Food, and Uncle Bruno's dog cookies, which do not contain preservatives, and all items on our Medicine Chest page, which are heat susceptible during transit times
All of these sales are final.

The only other items not returnable are items on sale, including all the items on the Stuffed Animal Outlet pages, only because a lot of these items are $5 or less, and the cost to pick up the UPS return tab would be more than that. If you have a larger cost item on sale and are concerned about our policy, please contact us.

The pet beds have a $5 restocking fee, if they are returned. Pet beds should be
unused and shipped back to the manufacturer. Please contact us for more info
if you are returning a pet bed.


SHIPPING POLICIES - We do not ship international orders, sorry. Shipping rates posted on your order form are for UPS and USPS deliveries in the continental U.S. only. Military addresses do not show their shipping cost because our website uses the UPS shipping module and military packages must go through the post office. Please note that the appropriate postage cost will be added to the order, along with our $1 handling fee. This also applies to orders from Alaska, Hawaii, and U.S. territories. Contact us for more info on any of these addresses shipping cost.

We ship same day M-F, if order is received by 12 noon PST (West Coast).
Orders received after 12 noon M-TH ship next day.
Orders received after 12 noon on Friday, and on the weekend ship the following Monday.
The exception to this are the pet beds. Because they
are shipped separately and from the manufacturer, we cannot control the expediting of these. Pet beds usually take 5-10 days to expedite plus
the time in transit.


SHIPPING RATES: We do not set shipping rates
- UPS does, so if you'd like to complain about the high cost of shipping please go to www.UPS.com and let them know. Our $1 handling charge doesn't even begin to cover the cost of packaging supplies and labor to get out packages, and we charge that handling price whether you order 1 item or 40.

SHIPPING SAVINGS:If you only order 1 small item, the shipping cost will reflect the minimum UPS rate, which begins around $7-$8 and goes up from there. For a small item, it is better to ship USPS as it will save you a couple of dollars. It is far better to order larger items or multiple items to get your shipping $$-worth.

TRACKING INFO: If you have given us your correct email address, you will receive an email from "UPS Quantum View" giving you the expected UPS delivery date and your tracking info, so that you can track your package.

RUSH SHIPPING: All UPS orders go Ground Rate. If you need your order to be shipped RUSH, we do offer UPS 3-Day Select. However, you MUST call or email us for a shipping quote PRIOR to placing your order. For most items, shipping by 3-Day Select will add approximately $13-$15 to the price of the UPS Ground rate, depending on the size of the item you order. If you order a small item that is 1 lb or less, the shipping will be less. If you order a large item you will notice a very large cost of the UPS charge. Also, due to what we consider extreme shipping costs on UPS Overnight service ($50-$100+ in shipping alone), plus the fact that UPS does not guarantee their overnight service nor do they issue refunds if it does not arrive due to weather or unforeseen events, we cannot offer it, sorry.

When will your order arrive? Please note the closer you are to California the faster you will get your package. Usually orders in California arrive within 1-2 business days. Arizona and Oregon also receive their shipments quickly. There is no sense in paying extra for UPS 3-Day Select for packages going to CA, AZ and OR when it will get there in 3 days or less anyway by regular UPS Ground, so save your $$$! Orders from the East Coast take approx. 5 business days after we ship the order. If y
ou still feel you must have an item shipped by UPS 3-Day Select, please email us at: bruno@pugzoo.com and include your street address and zip code and the exact items you wish to order. We will get back to you with a shipping quote promptly.

HOLIDAY SEASON and SET DATE SHIPPING:
Please order with plenty of spare time to receive or send gifts or food during this season. It is common for the carriers to be busier than usual with some delays. We cannot be responsible for any shipping delays during any season. If you must receive a shipment before a set date, include that note in the notes at the shopping cart or better yet contact us so that we can estimate what the best solution for you is.

Thank you for shopping with us!


We regret we cannot field pug health questions from the general public. If you want to be up on your pug's health, order our Pug Healthcare Manual--that's what it is for! Clicking around the Internet looking for free advice can be a waste of your time and will give you a lot of confusing and contradictory misinformation!!! Last, we are not a breeder referral.
If you are looking to adopt a pug, we suggest www.petfinder.com
Do not expect to find pug puppies in rescue. There are a lot of precious adult pugs waiting for good homes--
THAT is what rescue is all about!

Contact info
 
   


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