Our Policies
 

PRIVACY POLICY
(no fine print, and couldn't be simpler)

Any information you give us is kept completely confidential. The credit card processing company necessary to process your order, also observes the latest compliance laws. We do not share it with anyone! We may send you an email with questions or note to follow up on an order or one email to follow up on an order of samples.

SECURITY

The website shopping cart uses the highest encryption technology available. SSL.
You will see that in the URL (the website address at the top of your browser) when you are at the shop cart. It starts with https:...the "S" stands for secure server. If your are ever shopping anywhere, or entering sensitive info, you must see the "S" at that website; if you don't see that you are not at a secure server website. Our shop cart is.

Our credit card processor, Authorize.net, observes the strictest privacy law and procedures. NO one can ever see your credit card number except for the last 4 digits. On our end if we re-order with your information of file, we still Cannot see your card numbers, it is that secure.
For more info on the security provided by Authorize.net see here.

RETURNS POLICY

Because our food is without preservatives and can spoil without refrigeration or optimal conditions it is not returnable. Only order what you can store at the recommended environment. All other items on the website are at a discounted price and therefore cannot be returned.

All sales are final.


SHIPPING POLICIES

We do not ship international orders, sorry.
We ship USPS (United States Postal Service) only.

We ship same day M-F, if order is received by 12 noon PST (West Coast).
Orders received after 12 noon M-TH ship next day.
Orders received after 12 noon on Friday, and on the weekend ship the following Monday

 

TRACKING INFO: If you have given us your correct email address, you will receive an email from "USPS giving you the expected delivery date and your tracking info, so that you can track your package.

 

When will your order arrive? Please note the closer you are to California the faster you will get your package. Usually orders in California arrive within 2 business days. Arizona and Oregon also receive their shipments quickly.

CUSTOM ORDERING
If you need to order something other than what is offered at the website, please contact us and include your street address and zip code and the exact items you wish to order. We will get back to you with a shipping quote promptly.

HOLIDAY SEASON and SET DATE SHIPPING:
Please order with plenty of spare time to receive or send gifts or food during this season. It is common for the carriers to be busier than usual with some delays. We cannot be responsible for any shipping delays during any season.

Thank you for shopping with us!

Note: We regret we cannot field pug health questions from the general public. If you want to be up on your pug's health, order our Pug Healthcare Manual--that's what it is for. Clicking around the Internet looking for free advice can be a waste of your time and will give you a lot of confusing and contradictory misinformation. Last, we are not a breeder referral.
If you are looking to adopt a pug, we suggest www.petfinder.com
Do not expect to find pug puppies in rescue. There are a lot of precious adult pugs waiting for good homes--
That is what rescue is all about!

 

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